Delivery Policy
Delivery for payments made by Visa or Mastercard are instant. Delivery for payments
by Certified Check, Money Order, Cash or online Interac are activated within 2 days
once payment is recieved and cleared. Please allow 14 days from date of mailed payment. All membership fees are non refundable.
When sending payments by mail, please include your Full Name, Telephone number,
Castingroom Login email address along with your payment. If your website has not been
upgraded within 14 days after sending your payment, please contact membership services
at [email protected]
Membership payments are made payable to "Castingroom Media Inc." and are mailed to:
Casting Room Studios Inc.
Suite 835 - 470 Granville Street
Vancouver, BC. V6C 1V5
When sending payments by mail, Please include your Full Name, Telephone number,
Castingroom Login email address along with your payment. If your website has not been
upgraded within 14 days after sending your payment, please contact the membership
services at
Castingroom Privacy Policy
If you are located in the USA or Canada, the following Privacy Policy applies:
Castingroom is committed to providing a fun, entertaining, and safe website for people
of all ages. We are dedicated to safeguarding any personal information collected
on the Castingroom website. We ensure that our privacy policy and our information practices
adhere to the Children’s Online Privacy Protection Act (“COPPA”) and the Canadian
federal and provincial privacy legislation. To help ensure a rewarding online experience
for our visitors, we provide you with this Privacy Policy that describes the Castingroom
website information practices, including how we collect, use, and disclose personal
information from children under the age of 13.
1.The Information We Collect
As described in this Privacy Policy, we directly collect during our initial registration
process a parent’s email address, the child’s account name, and the child’s password.
When a Castingroom registrant becomes a paying member, Castingroom may collect additional
personally identifiable information (“PII”) from the registrant’s parent. The types
of PII that may be collected at that time include the parent’s full name, email
address, credit card billing information including mailing address, and such other
information as may be requested from time to time. The Castingroom website does not condition
a child’s participation in an online activity on the child providing more personal
information than is reasonably necessary for that activity. Castingroom requires users
to provide a parent’s valid email address in order to register on the website. We
use this information to send the parent a message that can be used to activate the
Castingroom account, to notify the parent about Castingroom. Castingroom privacy practices, to
send you communications either about your account with us or about features of our
Web site, and for the other purposes described in this Privacy Policy. This email
address is correlated with the account user name. We may also request a user name
and email address when a user submits a form through the “Contact Us” portion of
the Castingroom website so that we may respond to the inquiry. For some of our online
activities - such as polls or surveys - we may ask users to provide information
that is not personally identifiable, such as country of residence or a visitor’s
favorite color. We also enable users to chat online through our website, but we
take measures so that users cannot communicate personal information through this
chat function. Additionally, when visitors come to our site, we may passively collect
certain non-personally identifiable computer information, such as the type of computer
operating system (e.g., Windows XP or Mac OS), the user’s IP Address, the web browser
(e.g., Netscape, Internet Explorer) being used, and information regarding the Internet
service provider. We may link this information to PII that we have collected. If
we do so, we will treat such linked information as PII. Finally, we collect financial
information as set out in Section 6 of this Privacy Policy. At Castingroom, we do not
use this financial information for any purpose other than processing payments to
Castingroom. The financial information that you enter to purchase a membership is not
stored by Castingroom, but, instead, by our payments processing vendor for the purpose
of processing credit card payments made to Castingroom.
2.How We Use, Disclose, and Store the Information We Collect
In addition to the purposes described in Section 1, we may actively collect and
use email addresses and user names to track usage and to ensure users are following
the site’s Terms of Use. In addition, we may use an email address and user name
to ban a user temporarily or permanently from Castingroom if that user engages in inappropriate
conduct on the Castingroom website. We may also use email addresses and user names to
enable parents to review PII that the children have submitted to the Castingroom website
and to provide notification regarding the site, such as any future amendments to
this Privacy Policy. We also may use information in the aggregate to analyze site
usage, as well as to offer products, programs, or services. Under COPPA, parents
have the option to consent to collection of their children’s PII without consenting
to the disclosure of that information to third parties. This option does not apply
and we may disclose such information, however, where we are required to do so by
law, for example, in response to a court order or a subpoena, or where we disclose
information to service providers who provide support for the internal operations
of our website and who do not use or disclose the information for any other purpose.
To the extent permitted by applicable law, we also may disclose PII in response
to a law enforcement agency’s or other public agency’s (including schools or children
services) request or if we feel that such disclosure may prevent the instigation
of a crime, facilitate an investigation related to public safety or protect the
safety of a child using our website, protect the security or integrity of our website,
or enable us to take precautions against liability. If Castingroom sells all or part
of its business or makes a sale or transfer of assets or is otherwise involved in
a merger or business transfer, Castingroom may transfer PII to a third party as part
of that transaction, to the extent permitted by applicable law. Finally, we may
transfer PII and store it outside of the jurisdiction in which a member of Castingroom
is located.
3.Collection of Information for Third-Party Sites and Sponsors
Castingroom may allow third-party companies to solicit or advertise to our users but
it will be at our discretion pertaining to Film and Television. Our intention is
to keep Castingroom free from any of this sort of direct advertising.
4. Cookies
Castingroom may use software technologies such as unique identifiers or “cookies.” Cookies
are small text files that we place in visitors’ computer browsers to store their
preferences. Cookies themselves do not contain any PII. Where we link these unique
identifiers with your other PII, we will treat the unique identifiers as PII as
long as they are linked. We do use unique identifiers to learn about usage of our
site, such as geographic location, how many visitors we have and how often they
visit various sections of our site.
5. Security
We have put in place appropriate physical, electronic, and managerial procedures
to safeguard and help prevent unauthorized access, maintain data security, and correctly
use the information we collect online.
6. Financial Information
As noted in Section 2, if you decide to purchase a membership, additional financial
information will be required at the time of purchase. That information is not stored
by Castingroom, and, instead, is collected and stored by our payments processing vendor
for the purpose of processing payments made to Castingroom. That information is safeguarded
with appropriate security, and it will not be used for other purposes. Furthermore,
our payments processing vendor has agreed to maintain the confidentiality, security,
and integrity of the personal and financial information it obtains from the Castingroom
website, and only to use this information on behalf of Castingroom. Our financial institution
is bound by all applicable privacy laws relating to the provision of financial services.
7. Parental Review of Information, and Objection to Information Collection and
Retention
Parents, please contact our Privacy Manager as provided in Section 8 if you would
like to access the PII that Castingroom has collected online from your child, correct
factual errors in such information, request to have this information deleted, or
request that we no longer collect or maintain such information.
Please be sure to include your email address and a telephone number where we can
reach you. To protect your child’s privacy and security, we will take reasonable
steps to help verify your identity before granting you access to the personal information
that we collect and maintain about your child.
8. Contact Us
If you have questions or wish to send us comments about this Privacy Policy, please
send an e-mail with your questions or comments to [email protected] Please be assured
that any personal information that you provide in communications to the above e-mail
will not be used to send you promotional materials, unless you so request.
9. Effective Date
The privacy policy set out above is effective as of April 15, 2008, and applies
to all information previously obtained by Castingroom. Castingroom reserves the right to change
its privacy policy at its sole discretion. Castingroom users will be informed of any
such change by Castingroom posting a new privacy policy on the Castingroom website and the
effective date of any change of privacy policy will be clearly marked. As required
by law, we will not use PII in ways that are materially different from the ones
described in this Privacy Policy without also providing notification of such practices
and obtaining consent to any such different uses.
10.Children and Privacy
Children and Privacy (we need to add the below sentence to the policy)
Our websites do not target and are not intended to attract children under the age of 13. Casting Room does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information. To be registered on this site you must have parent authorization if you are under the age of 19.